FAQs

▼After I place my order what can I expect?

Once you have completed your order and submitted it for payment, an automated response will be emailed to you to confirm we've received your order. Once the order has been processed and shipped you will receive an email with your tracking number. Please note that all styles are made to order and ship within 2 to 4 weeks.

◄Do you offer Gift Wrapping?

We are happy to gift wrap your purchase for you. Please e-mail us immediately before or after placing your order to make this request. If not, your purchase will be shipped to you in a grey velour Tat2 Designs embossed jewelry pouch, in a grey jewelry box with our company logo. An artist statement card will be placed in the jewelry box as well.

◄I am having trouble submitting my order online?

We're sorry to hear that! Please call us or email your order to info@tat2designs.com. Our business hours are 9AM-5PM PT Monday to Friday. We will get back to you as soon as possible to confirm your order.

◄How do I track my order?

You will receive tracking information by email once the order is shipped.  Please note that all styles are made to order and ship within 2 to 4 weeks.

◄I have a Discount Code - How does it work?

You will be prompted to enter in your discount code when checking out. Your bill will automatically be reduced based on the value of your discount code.

◄How does it work when I want to send a gift directly to the recipient?

Be sure to add a Gift Note during checkout (if you would like to). And rest assured, we DO NOT send the invoice to the recipient, but will email it to you instead. The recipient will receive a gift receipt (with no purchase value showing) and a return form so if they desire an exchange, they'll have what they need to proceed.

◄How do I find out about future promotions and new arrivals?

Join our Mailing List to receive updates on current promotions running at Tat2 Designs. For the latest updates follow us on instagram @tat2designsjewelry. Or join the Tat2Designs Community on Facebook.

◄I saw a Tat2Designs piece in an article but can’t find it on your website?

Send us an email to info@tat2designs.com and we will help get it into your hands.

◄Where are your products sold?

Tat2 Designs is sold in over 500 leading fashion boutiques and retailers worldwide. Email info@tat2designs.com for a list of retailers near you.

◄I purchased a piece of jewelry from a different website. How do I know if it is authentic Tat2Designs?

Please e-mail us the name of the store/site the item was purchased from, and if possible send us a picture of the product. We will let you know if it’s a Tat2 style.

◄Do you offer repairs?

We stand by the quality of our product, however we understand that sometimes damages may occur. E-mail us at customerservice@tat2designs.com and describe the issue with the product in detail. Please also include your name, telephone number and any pictures that may help us understand the issue. We will be happy to do what we can to get your favorite Tat2 Designs pieces back to new. Please keep in mind we have a one-year warranty from when the piece is delivered, so item(s) outside that window might require a repair fee, or item replacement fee.

◄In order to care for your jewelry:

Avoid contact with water. Remove before bathing, swimming or any physical activity that induces perspiration. Avoid contact with body lotion, perfume or hard chemicals. Store your jewelry well. It saves it from getting damaged.

◄I am a student, do you offer internships?

We love working with aspiring fashion students! Our internships run quarterly throughout the year. If you are interested in doing an internship at Tat2Designs, e-mail your resume to info@tat2designs.com.

Have a question, compliment, suggestion or complaint?
We’d be happy to hear from you. Please contact us directly with any additional questions and we will get back to you within 24 hours.

Customer Service Hours:
Monday to Friday 9:00am - 5:00pm PST

Phone: 818.285.8417
Email: info@tat2designs.com