Once you have completed your order and submitted it for payment, an automated response will be emailed to you to confirm we've received your order. Once the order has been processed and shipped you will receive an email with your tracking number. Please note that all styles are made to order and ship within 2 to 4 weeks.
We are happy to gift wrap your purchase for you. Please e-mail us immediately before or after placing your order to make this request. If not, your purchase will be shipped to you in a grey velour Tat2 Designs embossed jewelry pouch, in a grey jewelry box with our company logo. An artist statement card will be placed in the jewelry box as well.
We're sorry to hear that! Please call us or email your order to email@example.com. Our business hours are 9AM-5PM PT Monday to Friday. We will get back to you as soon as possible to confirm your order.
Be sure to add a Gift Note during checkout (if you would like to). And rest assured, we DO NOT send the invoice to the recipient, but will email it to you instead. The recipient will receive a gift receipt (with no purchase value showing) and a return form so if they desire an exchange, they'll have what they need to proceed.
We stand by the quality of our product, however we understand that sometimes damages may occur. E-mail us at firstname.lastname@example.org and describe the issue with the product in detail. Please also include your name, telephone number and any pictures that may help us understand the issue. We will be happy to do what we can to get your favorite Tat2 Designs pieces back to new. Please keep in mind we have a one-year warranty from when the piece is delivered, so item(s) outside that window might require a repair fee, or item replacement fee.
Avoid contact with water. Remove before bathing, swimming or any physical activity that induces perspiration. Avoid contact with body lotion, perfume or hard chemicals. Store your jewelry well. It saves it from getting damaged.
We love working with aspiring fashion students! Our internships run quarterly throughout the year. If you are interested in doing an internship at Tat2Designs, e-mail your resume to email@example.com.
Have a question, compliment, suggestion or complaint? We’d be happy to hear from you. Please contact usdirectly with any additional questions and we will get back to you within 24 hours.
Customer Service Hours: Monday to Friday 9:00am - 5:00pm PST