We are happy to accept merchandise in its original, unworn condition with the original packing slip for store credit within 14 days of receiving your order. (We offer store credit only as our styles are made to order).
If 14 days have gone by since your order has been delivered, unfortunately we can't offer you an exchange.
To be eligible for exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging. We recommend that you ship your returned item back to us using a trackable shipping service, purchasing shipping insurance, and in a padded box, as we will not be responsible for lost or damaged packages. Please also include a copy of the original invoice or gift receipt along with instructions on what you would like done (exchange for different product-include item number, or new size, etc / or store credit). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, unless your item arrives defective or damaged.
If you would like to return an item for store credit or exchange an item, please email us within 14 days of receipt of goods at firstname.lastname@example.org and we will email you a Return Authorization form. This form needs to be completed and included in your package and sent back to us in a shipping box or envelope. You will receive our shipping address via email. Once we receive your return, you will get an email with a promo code to use your credit on our website. Your store credit will be valid for one year. Please note that when you place a new order using your store credit, any promotions we are currently running can not be applied to this order. You will also be responsible for any shipping fees.
We will happily exchange or repair an item if it arrives defective or damaged. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We are unable to accept sale items or items purchased with promotional codes (except the newsletter sign up code) for exchanges or store credit.